SK Academy
Call Centre Operator Certificate
Duration
1 Month
Level
Not Specified
Total Credits
N/A
SAQA ID
Pending
Delivery Mode
Online
Qualification Details
Introduction
Learners develop professional call centre operation skills including telephone etiquette, customer interaction techniques, query resolution, and system usage required for effective contact centre performance and service delivery.
Rules & Curriculum
Curriculum Breakdown
01
Communication Skills
Voice training and listening skills.
02
Customer Service
Handling difficult customers.
03
Contact Centre Tech
Using CRM and Dialer systems.
04
Sales Techniques
Closing deals and objections.
Total Investment
R 4,500
Deposit: R 799