SK Academy
Customer Service Excellence
Duration
5 Weeks
Level
Not Specified
Total Credits
N/A
SAQA ID
Pending
Delivery Mode
Online
Qualification Details
Introduction
The programme develops advanced customer service competencies focused on professional communication, conflict resolution, and service excellence. Learners gain practical skills to handle diverse customer interactions and maintain high standards of satisfaction in service environments.
Rules & Curriculum
Curriculum Breakdown
01
Understanding Customers
Types of customers and needs.
02
Communication Skills
Active listening and tone.
03
Problem Solving
Turning complaints into loyalty.
04
Managing Stress
Dealing with difficult situations.
05
Service Standards
Measuring quality and feedback.
Total Investment
R 5,500
Deposit: R 799